Cancellation and Returns Policy
Service Cancellation & Refund
Service cancellations are to be made 24 hours prior to the scheduled appointment. Failure to cancel in the allotted time without any form of notice (we do understand that LIFE happens) will result in making 50% payment of the scheduled service. If prior payment has been made, there will not be a refund. If notification is made, then there will only be a 50% charge/refund. All payments MUST be made prior to next service.
No Call No Show/Late Policy
Failure to call to report possible tardiness to a scheduled appointment may result in receiving a partial service with the remaining allotted scheduled time. Or, payment of $25 late fee and rescheduling of the appointment if client is 15 minutes or more late.
If client fails to SHOW for scheduled appointment without any form of notice (i.e. call, email, text, IG- Instagram, Facebook Messenger, etc.), then the client will be charged 50% of the scheduled service.
After the THIRD occurrence (Tardy or No Call No Show), the client WILL NOT be able to reschedule (in person nor online) and WILL ONLY BE ACCEPTED AS A WALK-IN.
CLASS/TRAINING CANCELLATION & REFUND POLICY
CANCELLATION of a class must be made a minimum of three (3) business days prior to the class to be eligible for a partial refund. Reason a partial and not a full refund is given is because upon receiving payments for class/training, materials and kits needed are purchased right away.
Absolutely no refunds or course credits will be made without written notice prior to the beginning of the class – notification can be made by email or written letter. (Though voice mails and emails may not be read/heard until after the class – the time and date stamp will verify the notification)
Emergency circumstances (i.e. death in family, illness, car problems, etc.):
A FULL refund will be made only if the notification is 24 hours prior to the beginning of the class. If notification is less than 24 hours there will not be a refund of money
**The training registrar will have final approval**
SUBSTITUTIONS (one person replacing another) may be made. A substitution can be made at any time (even the day of the class – with the understanding that their certificate may have to be mailed if the certificates are made ahead of time), but the substitute must know the name of the person that they are replacing.
IF A REFUND IS DUE, it will be made in the manner of original payment – if the payment was online, the refund will be to the card used for the payment – if the payment was by check, cash, or money order, the refund will be made by check (only after original check clears)
If a class is cancelled due to lack of participation or instructor emergency – registrants will be notified by email and/or by phone. The registrant will be given a choice of a 50% refund or course credit. If the registrant is not available and there is no response by the end of the business day of the notification or they are indecisive as to what class they would like to transfer to, a course credit will automatically be made.
To allow for the best training experience for everyone, no children are allowed to come to the training sessions.
Should you wish to cancel your order you can do so within 14 working days. You should do so in writing by email to firstname.lastname@example.org with your name, address and order number with Cancellation in the subject line of your email.
A full refund minus any postage costs should they be incurred will be given as soon as possible and no later than 30 days.
If you would like to cancel an order please let us know as soon as possible, so we can cancel it before it is dispatched. If your order has been dispatched please follow the returns policy.
Our returns policy lasts 14 days. If 14 days have gone by since you received your goods unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return you must advise us in writing by email to: email@example.com, stating your name, address and order number and Returns in the subject line of your email. It is your responsibility to return the goods to us and we strongly advise you use a Mail Track & Send service, we shall not take any responsibility for goods returned to us that are lost or do not reach us.
We endeavor to package our goods in a condition suitable for postage and to reach you undamaged, if however your goods reach you in a damaged condition please email us within 48 hours so we can advise you and we can investigate the damages with the postal company.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
To return your product, you should mail your product to: Skin Deep Natural Skin Care & Cosmetics Spa, LLC., Shreveport, LA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item that is valued at $50 or more, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.