Cancellation and Returns Policy

 

Service Cancellation & Refund

Service cancellations are to be made 24 hours prior to the scheduled appointment. Failure to cancel in the allotted time without any form of notice (we do understand that LIFE happens) will result in making 50% payment of the scheduled service. If prior payment has been made, there will not be a refund.  If notification is made, then there will only be a 50% charge/refund. All payments MUST be made prior to next service.

No Call No Show/Late Policy

Failure to call to report possible tardiness to a scheduled appointment may result in receiving a partial service with the remaining allotted scheduled time. Or, payment of $25 late fee and rescheduling of the appointment if client is 15 minutes or more late.

If client fails to SHOW for scheduled appointment without any form of notice (i.e. call, email, text, IG- Instagram, Facebook Messenger, etc.), then the client will be charged 50% of the scheduled service.

After the THIRD occurrence (Tardy or No Call No Show), the client WILL NOT be able to reschedule (in person nor online) and WILL ONLY BE ACCEPTED AS A WALK-IN.

Order Cancellations

Should you wish to cancel your order you can do so within 14 working days. You should do so in writing by email to skintherapist@sdnaturalskincare.com with your name, address and order number with Cancellation in the subject line of your email.

A full refund minus any postage costs should they be incurred will be given as soon as possible and no later than 30 days.

If you would like to cancel an order please let us know as soon as possible, so we can cancel it before it is dispatched. If your order has been dispatched please follow the returns policy.

 

Returns

Our returns policy lasts 14 days. If 14 days have gone by since you received your goods unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return you must advise us in writing by email to: skintherapist@sdnaturalskincare.com, stating your name, address and order number and Returns in the subject line of your email. It is your responsibility to return the goods to us and we strongly advise you use a Mail Track & Send service, we shall not take any responsibility for goods returned to us that are lost or do not reach us.

We endeavor to package our goods in a condition suitable for postage and to reach you undamaged, if however your goods reach you in a damaged condition please email us within 48 hours so we can advise you and we can investigate the damages with the postal company.

 

Refund Policy

Late or Missing Refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at skintherapist@sdnaturalskincare.com

 

Shipping

To return your product, you should mail your product to: Skin Deep Natural Skin Care & Cosmetics Spa, LLC., Shreveport, LA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item that is valued at $50 or more, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.